Our Services

As the landlord of over 6,000 properties, we are responsible for providing housing management services to all our properties, including repairs, on-going improvements and disabled adaptation works.  We are committed to developing new homes and have a thriving new-build programme.

Our services are underpinned by our Service Excellence Standards,  which demonstrate our commitment to providing high quality services in an efficient and user-friendly way.  We have also issued a set of guarantees setting out five promises relating to services and programmes that we aim to provide over the next two years.

Click on the links to find out more about our services or click here to see how we perform against some of our key service targets.

Another of the partners within the Circle Anglia Group, Invicta Telecare Limited, runs our Community Alarm Scheme, Housing Support Services for the elderly and disabled (including 11 sheltered housing schemes) and an out-of-hours emergency telephone service for the Association..

Click here to go to Invicta Telecare's website.

If you are pleased with the service you receive from us, why not let us know by e-mailing info@russethomes.org? Or you could use our Service Excellence Awards scheme to nominate an individual member of staff for an award. Click here for more details about the scheme and to download a nomination form.

We also welcome suggestions for improvements.  E-mail us on info@russethomes.org or enter our Tenant Suggestion Scheme, run by the Tenant Federation.  You could win £50.00 if your suggestion is taken up.

Click here for information about complaints and compliments received during the year to April 2007, and to find out the winners of our Employee of the Month scheme.

We operate a clear Complaints Procedure which is open to anyone who is unhappy with the service they have received from us. Details of this procedure are set out in our leaflet 'Service Excellence'. There are 5 steps to this procedure, with the final stage being referral to the Housing Ombudsman. You can get a form from any of our offices. 

Click here for a copy of our complaints form, or, if you wish to get in touch with us by e-mail in the first instance, please contact  linda.hawkins@russethomes.org