Resident Involvement

We are committed to involving our tenants and other local residents in the way in which we provide our services and in the development of new initatives.   

 Customer Satisfaction Survey

Getting in touch

We involve tenants through:

• The FORUM (Federation of Russet Members).
• Tenant representation on the Board of Management .
• Supporting local Tenant Associations
• Holding locally based meetings for residents.
• Our quarterly newsletter, Russet News
• Regular local newsletters .
• Consultation by letter on important changes to our services .
• A Consumer Panel, which represents a wide cross section of tenants .
• Conferences and training events.
• Resident Portfolio Holders

Our 2008 Resident Involvement Statement explains why it is important for residents to be involved in the formulation and review of our services, the ways in which they can be involved, what we achieved in 2007 and what we aim to achive during the next year.

This January Russet Homes is launching a major customer satisfaction survey, in a bid to strive for excellent customer service for all. The customer satisfaction surveys will encourage all our residents to tell us hat they think about the services they receive, highlight areaa where we perfrom and point out areas for improvement.

As part of Circle Anglia, we have appointed ORC International to do the surveys, which will start on Monday 21st January and will run for eight weeks. Residents will be randomly selected and contacted either by telephone or through a face-to-face interview. . Every resident who takes part inthe survey will be automatically entered in a prize draw.  The results of the survey will be available at the end of April 2008 and will be pubnlished in the next available edition of Russet News as well as on the website.

Please click here for the full statement about the survey, or click here for a more detailed fact sheet.

We employ a Community Investment Manager, Marilyn Smith, and Resident Involvement Officer, Melanie McAdam, who are the first point of contact for anyone who would like to know about their local Tenant Association or Group, contribute to their local newsletter or join the Consumer Panel.  You can contact them by e-mailing marilyn.smith@russethomes.org or melanie.mcadam@rusethomes.org.

Click here to open a copy                 

Travellers Times

We have also produced an Impact Statement, which details the influence that every resident involvement action has had on the running of Russet Homes and the development of its services. 

Click here to open a copy                

We now subscribe to "Travellers Times" - the UK magazine for Gypsies and Travellers and those who work with Gypsies and Travellers, sharing information, contacts, news and views.

Russet Homes' tenants from the Gypsy and Traveller community can receive a free copy of this quarterly magazine by contacting Marilyn Smith on 01732 781952.  We have already sent a copy to those who said they were from this background in our recent census, but would love to hear from any other Gypsies or Travellers.

Copies of the magazine can also be downloaded from the Travellers Times' website - www.travellerstimes.org.uk or ring 01432 344039 to arrange to have a copy sent to you.